Your company promise is 1-4 days standard shipping if in Australia which I am but as I was going overseas I paid $15 for express expecting a slightly faster delivery 😖 but no 7 DAYS by the way I haven’t seen yet as still overseas
We appreciate your honest feedback and offer our sincerest apologies for the delay in delivery.
When your purchase was made, we informed you that; Unfortunately, we could not
guarantee your delivery over the holiday season as Australia Post had their express cut-off date the previous day for Christmas.
Frustratingly our postal system is facing its largest surge of mail in its history, Australia Post has advised all businesses that Express post is still prioritised over standard mail, so it is, in fact, still express.
Thank you for understanding that your purchase was dispatched immediately to your postal address and has since arrived.
As emailed to you, there are two options we can take:
Once you receive your purchase, you may return it to Sender, and once it arrives back here in perfect, unopened condition, we will be happy to reach out and process a refund.
Otherwise, we are happy to refund the cost of the express delivery as a $15 discount on your next shop.
Thank you for your continued custom, and hoping in the future, we not only meet but exceed your expectations.
Once you have returned from overseas, please contact us and advise how you would like us to move forward with this.